And Use of RMA (Return Merchandise Authorization) Number
And Use of RMA (Return Merchandise Authorization) Number
Returns on Products Within 30 Days. Ascend Sciences International™ (The Company) will refund
one hundred percent (100%) of the purchase price (plus applicable tax if prepaid) of Currently
Marketable products that are returned by an Ascend Quantum Living Advocate (QLA) Distributors
(Herein “QLA Distributor) or Customer within thirty (30) days of purchase from the Company, less
shipping costs and paid Bonuses.
The Company will provide a Product Credit of one hundred
percent (100%) of the purchase price (plus applicable tax if prepaid) OR, a refund of ninety percent (90%) of the purchase price (plus applicable tax if prepaid) on products not Currently Marketable that are returned by an Ascend QLA Distributors or Customer within (30) days of purchase, less shipping costs and paid Bonuses.
Returns Thirty-one (31) days to Ninety (90) days After Purchase. From thirty-one (31) days and up to
ninety (90) days from the date of purchase, The Company will provide a Product Credit of one
hundred percent (100%) or a refund of ninety percent (90%) of the purchase price (plus applicable tax if prepaid) on Currently Marketable products that are returned by an Ascend QLA Distributors
or Customer, less shipping costs and paid Bonuses.
Returns From 91 days to One year After Purchase. After 91 days and up to twelve (12) months from
the date of purchase, The Company will provide a Product Credit of ninety (90%) or a refund of
(90%) of the purchase price (plus applicable tax if prepaid) on Currently Marketable products that
are returned by an Ascend QLA Distributors or Customer, less shipping costs and paid Bonuses
(excludes limited time offers and expired items).
Currently Marketable. Products and Sales Aids shall be deemed currently marketable if each of the
following elements is satisfied: 1) they are unopened and unused; 2) packaging and labeling have
not been altered or damaged; 3) the product and packaging are in a condition such that it is a
commercially reasonable practice within the trade to sell the merchandise at full price; 4) the product expiration date has not elapsed; and 5) the product contains current Ascend Sciences
labeling. Products shall not be considered Currently Marketable if the Company discloses prior to
purchase that the products are seasonal, discontinued, limited time offers, or special promotion
products not subject to the Return Policy.
Return of Damaged or Incorrectly Sent Products. The Company will exchange products if the
returned products were received by the purchaser in damaged condition or were incorrectly sent.
Such products must be returned within fifteen (15) days of receipt. Whenever possible, returned
products will be replaced with undamaged products. However, when an exchange is not feasible,
the Company reserves the right to issue a credit for the amount of the exchanged products.
Duty to Retain Sales Order Number. In order for the Company to correctly recoup the applicable
Bonuses on returned products, the original sales order number from the invoice must be retained.
This number must be provided to the Company at the time the request for a refund is made.
Kit Returns. Products purchased as part of a kit or package must be returned as the entire kit.
Refund Alternatives. The Company in its discretion may determine the acceptable refund
alternatives for product returns, including but not limited to the following: The Company Company
Credit, Product Credit, bank check, bank transfer, or credit card chargeback, and as outlined
herein. The actual form of refund will be based upon payment procedures in the Local Market and
the original form of payment. Refunds will only be paid to the original payor.
Return Procedure. To obtain a refund for returned products or Sales Aids, Ascend QLA Distributors
must comply with these procedures: Approval for the return must be received prior to the return of
the shipment to the Company. This approval must be obtained, either by telephone or in writing,
and the actual return shipment must be accompanied with the Ascend QLA Distributor’s number.
The Company will provide the Ascend QLA Distributor with the correct procedures and location for
returning the products or Sales Aids. All return shipping costs must be paid for by the QLA
Distributor. Products or Sales Aids returned to the Company without prior authorization will not
qualify for a product credit or refund and will be returned to the QLA Distributor at the QLA
Distributor’s expense. This return/refund procedure may vary in jurisdictions where different
repurchase requirements are imposed by law. Applicable laws may dictate the terms of the refund
policy. The Company may charge a $10 fee for shipments that are refused at the point of delivery
and returned to the Company.
The Company’s Right to Recoup Unearned Bonuses. Bonuses are paid to Ascend QLA Distributors
based on the purchase of Company products by retail customers or by members of their Downline
Organization. When products are returned, the Company has the right to recoup the Bonuses that
were paid based on the purchase of the products that were returned. The Company may recoup
these Bonuses by requiring Ascend QLA Distributors to pay the Company directly, or the Company
may withhold the amount of the Bonus from future Bonus payments.
Return of Personalized Sales Aids. Personalized Sales Aids are not returnable or refundable,
except for personalized Sales Aids with printing errors. Such sales aids must be returned within
thirty days and in conformance with the Product Return Policy.
Credit Card Charge Backs. Ascend QLA Distributors are required to return products under the
Company’s product exchange and return policies rather than doing a credit card chargeback.
Three-Day Money Back Guarantee. United States law requires Ascend QLA Distributors to offer a
three (3) day money-back guarantee to his or her retail customers (Alaska residents have five
business days; North Dakota residents age 65 or over have 15 business days). This means that
Ascend QLA Distributors must, for any reason and upon request, give a full refund of the purchase
price to the customer. The customer is required to request the refund within three business days of
purchase and return the unused portion of product (Alaska residents have five business days; North
Dakota residents age 65 or over have 15 business days). Ascend QLA Distributors must give a
refund for returned products within ten days of the customer’s request. The Company encourages
Ascend QLA Distributors to honor a request for a refund or product exchange even if it is made
more than three business days after purchase. The Company supports this policy by providing its
generous Product Return Policy. Montana Residents: A Montana resident may cancel his or her
Ascend QLA Distributors Agreement within 15 days from the date of enrollment, and may return
his or her starter kit and any products he/she purchased for a full refund within such time period.